coquo at ICFF in NYC! Come visit us at booth# 2633

FAQ

Have another question? Contact a modular specialist who will gladly help you. Please allow 48 business hours so that we can get back to you.

Products and Details

Q:

I need help analyzing my needs and configuring my space, what should I do?

A:

Whether it’s for a simple question, the configuration of one or multiple modules in your space, a coquo modular specialist will gladly help you at no cost. Contact us

INITIUM Starter Kit

Did you know that we also offer a starter kit that includes a 3D design plan specifically for your space by one of our modular kitchen specialists? Check out all the benefits of the INITIUM Starter Kit!

INSPIRATIO personalized consultation

Looking for more inspiration, suggestions for materials for your floor, counter, backsplash and plumbing? The INSPIRATIO personalized consultation is for you!

Q:

Do you have a showroom?

A:

Coquo modules are available at our parent company’s showroom: Cuisines Steam, 7865 Saint-Laurent Boulevard, Montreal (Quebec) Canada H2R 1X1
Monday to Wednesday from 10 am to 5 pm, Thursday and Friday from 10 am to 6 pm and Saturday from 10 am to 5 pm.

Q:

Where are coquo modules sold?

A:

Coquo modules are sold online. You can also come and meet us at parent company’s showroom: Cuisines Steam, 7865 boulevard Saint-Laurent, Montreal (Quebec) Canada H2R 1X1

If you have already made your selection, you can contact us by phone or email. A modular specialist will gladly proceed with your order.

Q:

What colors and sizes are available?

A:

The materials, colors, dimensions and other specifications are all detailed in the Products section of our website.

To be the first to be informed about the official launch of our new collections, subscribe to our newsletter.

Q:

Do you offer samples?

A:

Our INITIUM Starter Kit includes all the elements needed to plan your project including samples of the materials offered. Get all the details on the INITIUM Starter Kit

For more information on samples, contact a modular specialist who will gladly help you.

Q:

How should I take the measures for the integration of one or more coquo modules?

A:

For more information on how to take the proper measurements, see our Help & Resources section Plan your project. More questions?  Contact a modular specialist who will gladly help you.

Q:

Where are the coquo modules manufactured?

A:

All coquo modules are manufactured in our Montreal workshop. Our team of seasoned experts and craftsmen manufactures and assembles all coquo modules.

Q:

Do coquo modules come with countertops?

A:

All modules from the Radix and Volitare collections are sold without countertops. Only the Braccas island module can be ordered with or without a countertop. The countertop option is available in FENIX NTM, an innovative design product with high technological performance. 

All module specifications are detailed in the Products section of our website.

Q:

Can I have a custom countertop installed on the coquo modules?

A:

A custom countertop, in the material of your choice, can be fitted to one or a combination of your coquo modules. A ½” (13mm) to ¾ "(19mm) thick countertop is recommended. Contact your local countertop dealer for more information.

Q:

Are the coquo modules adjustable?

A:

The legs of the coquo modules are adjustable and offer a 1/2 inch (13mm) adjustment, whether higher or lower.

Q:

Are the coquo modules environmentally friendly?

A:

Environmentally conscious and using sustainable local materials, our craftsmen take every possible precaution to limit our ecological footprint.

Q:

Do you offer custom-made kitchen solutions?

A:

Coquo is a freestanding modular kitchen concept offering collections in specific materials, colors and dimensions. For information about a custom kitchen project, please contact our sister brand Cuisines Steam.

Orders and Payments

Q:

How to buy a coquo module?

A:

Made your choice? Whether you are looking to buy one or multiple modules, you can proceed with your order online. You can also visit us at our showroom or contact us by phone or email and a modular specialist will gladly help you. 

Q:

What are the accepted payment methods?

A:

Payments by Visa, Mastercard and Paypal are accepted. When ordering, the total amount including taxes and delivery charges, if applicable, will be pre-authorized via the selected payment method. Once your order is ready to be delivered, the transaction will be completed and the total amount including taxes and delivery charges, if applicable, will be processed.

Q:

What are the delivery times for an order?

A:

A 4 week period is required for manufacturing. The delivery time varies according to the destination.

Q:

How do I track my order?

A:

Visit My Account section to track your order. At any time, you can contact a modular specialist who will gladly help you.

Return, Exchange and Cancellation Policies

Q:

What are the return, exchange and cancellation policies?

A:

Return and Exchange

If you want to return or exchange a module, you have a 7-day period following the reception of your order.. The unused module must be returned in its original condition and packaging. Any refund will be made according to the original method of payment once the module is inspected. The cost of return shipping will be assumed by the customer.

Please note that shipping costs are not refundable. Contact a modular specialist to request authorization to return or exchange merchandise and have an estimate of the cost of return delivery. If customs fees apply, these will be deducted from your refund.

Return shipping costs

Note that you will be responsible for the return shipping costs.

Cancellation

The cancellation of an order can only be made within the first 24 business hours of the confirmation of the order. It is unfortunately impossible to cancel an order once the production has started. Contact a modular specialist to request authorization to cancel the order.


Q:

My coquo module is damaged or defective?

A:

If your order has been delivered to you damaged or defective, we are sincerely sorry for the inconvenience. Please contact us as soon as possible by email: support@coquo.ca or by phone: 514 379-3447 Toll free 1-833-607-3447

A detailed description of the defect, damage or missing part and a picture will be required for our files.
For our office hours, click here.

Shipping options, applicable taxes and customs fees

Q:

What are the shipping options and costs? Applicable taxes and custom fees?

A:

Standard shipping

Coquo delivers directly to your door across Canada and the 50 states of the United States via the UPS parcel service. Delivery times vary depending on the destination. However, please allow a minimum of 5 to 10 business days for shipping after the production of your order is completed. Note that an additional delivery period may apply for a remote region as well as for the US states of Alaska and Hawaii. 

A signature is required upon receipt of the delivery of your order. 

Expedited shipping

Coquo is able to offer expedited shipping for some orders.  Contact a modular specialist to make a request and get an estimate of the expedited delivery charges.

Delivery - Freight

For larger modules and/or module combinations orders, one of our freight partners will contact you as soon as your order is ready to schedule the delivery. Delivery times are variable depending on the destination, please allow 5 to 10 working days.

No other delivery service is available at the moment.

Pick-up

If you live in the greater Montreal area, you can contact a modular specialist to validate the possibility of picking up your order.

Shipping cost

The standard and freight delivery charges vary depending on the total amount of your order and according to your destination:

Greater Montreal area

  • Less than $ 1,999 = $ 100 CAD
  • Between $ 2,000 and $ 4,999 = $ 150 CAD
  • Between $ 5,000 and $ 9,999 = $ 180 CAD
  • More than $ 10,000 = $ 200 CAD

Canada

  • Less than $ 1,999 = $ 200 CAD
  • Between $ 2,000 and $ 4,999 = $ 300 CAD
  • Between $ 5,000 and $ 9,999 = $ 400 CAD
  • More than $ 10,000 = $ 500 CAD

United States

  • Less than $ 1,999 = $ 200 USD
  • Between $ 2,000 and $ 4,999 = $ 300 USD
  • Between $ 5,000 and $ 9,999 = $ 400 USD
  • More than $ 10,000 = $ 500 USD

INITIUM starter kit

  • A flat $ 10 CAD/USD fee is required for the delivery of the INITIUM starter kit.

Please note that additional charges may apply for a remote area as well as for the US states of Alaska and Hawaii. For more information on shipping costs, contact a modular specialist who will be happy to help you.

Change of delivery address

It is possible to change the delivery address once your order has left the shipping center. A fee of $ 100 is required to make this change. Note that there is also an additional delivery time of 1 to 10 business days.

Number of delivery attempts

Our standard shipping service offers a maximum of 3 delivery attempts over a period of 5 working days. You also have the option to retrieve your order from an access point after the first two attempts. After the 3rd delivery attempt your order will be re-shipped to our workshop and the shipping and return costs will not be refunded.

Delivery at a later date

It is possible to hold your order without charge and to postpone the delivery date for a maximum of 5 working days once your order has left our workshop. After this period, additional storage and delivery charges will apply. If your order has not yet left our workshop and you would like to postpone the delivery date, please contact a modular specialist to make a request, please note that storage fees may apply.

Taxes

If your order is shipped to Canada, sales taxes applicable to your province will be collected.

Customs fee

If your order is shipped to the United States, customs fees are already included in delivery charges.

Assembly, Warranty and Care

Q:

How to assemble my coquo module?

A:

Coquo modules are pre-assembled and require little assembly. An instruction sheet detailing all installation steps will be included in the box.

Q:

Do you offer installation services?

A:

All coquo modules are designed so that you can installed it yourself, simply and quickly. An instruction sheet detailing all installation steps will be included in the box.

Q:

What are the warranty offered?

A:

All coquo modules offer a one-year warranty against manufacturing defects. This warranty applies only to the domestic use of our modules. This warranty does not cover normal wear and tear or improper use of the module. There may be a slight variation in the color or pattern of the wood, our samples are for reference purposes only. The color variation of a natural material such as wood and the movement of such materials are not guaranteed. The original invoice is required for any claim.

In case of manufacturing defect

After evaluation, coquo will decide if the module is covered or not by the warranty. If it is covered, coquo will repair the module or replace it with an identical or similar module. Coquo will cover the cost of repairs, replacement parts, labor and labor expenses, provided the module is accessible for repair without incurring additional costs. All unauthorized repair work by coquo is excluded. In the event that a module is no longer sold by coquo, coquo will provide an appropriate replacement module. The appropriate replacement is at the sole discretion of coquo.

Please let us know as soon as possible by emailing support@coquo.ca or by phone: 514 379-3447 Toll free 1-833-607-3447

A detailed description of the defect, damage or missing part as well as a photo will be required for our records. For our office hours, click here.

Terms

The guarantee is valid from the date of purchase of your module. The original invoice is required for any claim.

No additional warranty is offered.

Q:

How to clean coquo modules?

A:

Oak wood is solid, hard and very resistant to moisture. Here are some tips that will allow you to extend the life of your coquo module:

  • Clean your module with mild soap and water using a cloth;
  • Wipe spills as soon as possible;
  • Do not use abrasive solutions, bleach or ‘magic eraser’ type products.
Q:

Can I order replacement parts?

A:

For more information on replacement parts, contact a modular specialist who will gladly help you.