Coquo favours high quality materials such as solid white oak and steel for the manufacturing of its furniture. All coquo brand modules offer a one-year warranty against manufacturing defects.
This warranty does not cover normal wear and tear or improper use of the module. There may be a slight variation in the colour or pattern of the wood, our samples are for reference purposes only. The colour variation of a natural material such as wood and the movement of such materials are not guaranteed. The original invoice is required for any claim.
In case of manufacturing defect
After evaluation, coquo will decide if the module is covered or not by the warranty. If it is covered, coquo will repair the module or replace it with an identical or similar module. Coquo will cover the cost of repairs, replacement parts, labour and labour expenses, provided the module is accessible for repair without incurring additional costs. All unauthorized repair work by coquo is excluded. In the event that a module is no longer sold by coquo, coquo will provide an appropriate replacement module. The appropriate replacement is at the sole discretion of coquo.
Please let us know as soon as possible by emailing firstname.lastname@example.org or by phone: 514-379-3447 (toll free: 1-833-607-3447).
A detailed description of the defect, damage or missing part as well as a photo will be required for our records. For our office hours, click here.
The warranty is valid from the date of purchase of your module. The original invoice is required for any claim.
No additional warranty is offered.
Oak is solid, hard and very resistant to moisture. Here are some tips that will allow you to extend the life of your coquo module:
- Clean your module with mild soap and water using a cloth;
- Wipe spills as soon as possible;
- Do not use abrasive solutions, bleach or “Magic Eraser” type products.